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Voxify Automated Agents are speech applications that handle mission-critical customer calls for companies like Continental, Wyndham, and Hammacher Schlemmer. Automated Agents provide the highest customer satisfaction across the full range of call types - not just the simple informational calls but the complex transactional calls as well. Companies using Automated Agents see completion rates of 90%, with conversion rates and other quality metrics comparable to Customer Service Representatives (CSRs).
Like hiring an experienced agent.
Automated Agents
come pre-trained in the customer service functions of select industries
including Airlines, Hospitality, Retail, Utilities, Financial Services,
and Entertainment. With expertise in performing specific tasks for your
industry, Automated Agents deliver unprecedented levels of customer
satisfaction. Fastest go-live.
Automated Agents can begin taking
the first live calls for you in less than 8 weeks, and can be in full 24x7
production a few weeks after that. A fraction of the cost.
Automated Agents handle calls at far less than half the cost of a CSR. They are offered as a Hosted Managed Service, so there are no IT requirements for support or operations. Since they are based on pay-per-performance pricing, you pay for success and nothing else.
Zero IT burden.
Automated Agents are offered as a Hosted Managed Service, with no IT requirements for support or operations. Automated Agents integrate rapidly with various industry reservation systems and your own back end systems.
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