Aer Lingus: Low-Fare Carrier Reaches Cruising Altitude with Automated Agents
Summary: The Aer Lingus North American call center is doing its part to help the airline transform into the lowfare carrier on transatlantic routes. Learn how Aer Lingus is using Fare Finder to get results. Download the Aer Lingus Case Study.
CanJet: Automated Agents Handle Call Spikes and Deliver Superior Customer Service
Summary: CanJet began considering IVR (Interactive Voice Response) systems, but the company knew that a speech application offered a better customer experience. Read how Voxify Automated Agents already 'trained' in the airline industry made an impact at CanJet Airlines. Download the CanJet Case Study.
World Choice Travel: Automated Agents Boost Reservations
Summary: Business travelers often called to make a one-night reservation but this service was not supported. The cost of servicing one-night reservations exceeded the commission paid by hotels. So World Choice Travel (WCT) directed callers to a WCT affiliate Web site. This was a lost oppoturnity for WCT. Read how WCT offered a new revenue-generating service using Voxify Automated Agents. Download the World Choice Travel Case Study.
Wyndham: Automated Agents Create Outstanding Customer Experience
Summary: Through growth, acquisitions, and conversions, Wyndham found itself with an additional challenge: a variety of voice systems greeting and servicing its callers. Learn how Wyndham overcame the challenge and how it delivers excellent customer service at every customer touch point. Download the Wyndham Case Study. |
