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Entertainment Publications is the industry leader in 50% off consumer savings and merchant promotions. The company is best known for the popular Entertainment® book and its industry leading website, entertainment.com. These products comprise a membership savings package that offers consumers 50% savings on the things they do every day - from dining out to movies to grocery shopping to car repairs - and up to 70% off at more than 10,000 hotels worldwide. More than eight million memberships are sold annually.
Entertainment Publications sells its Entertainment Books through non-profit organizations, Web, and phone. The company is always looking for ways to reduce costs and sell more Entertainment Books. The company looked at speech but needed to make sure that an automated solution could handle the complexity of an order call. Different versions of the Entertainment Book is published for different metropolitan areas with discounts to local stores and restaurants. So when customers call to order books they need to specify their zip code so that they order the discount book for their metropolitan area.
Entertainment chose Voxify Automated Agents to offer speech self-service to take orders for the Entertainment Book. Customers can now phone in to order the book for their metropolitan area and then pay with a credit card. All order calls are handled with high quality customer service at reduced costs.
Problem
Looking for ways to reduce costs
Order calls are complex as different books are printed for different metropolitan areas
Solution
Voxify Automated Agent
Deployed as a Hosted Managed Service
Benefits
Reduced costs in taking orders
Higher quality customer service
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