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Priceline.com is an Internet-based travel service that offers leisure airline tickets, hotel rooms, rental cars, vacation packages and cruises. In addition, priceline offers a personal finance service that markets home mortgages, refinancing and home equity loans through an independent licensee.
Priceline was looking for a way to handle more calls cost-effectively and provide high customer service. Additionally, Priceline's high call volume required a robust solution that was scalable to its high call volumes. Priceline turned to Voxify Automated Agents to automatically find fares and book reservations.
Problem
- Needed to offer a more cost-effective and high customer service solution to answer calls
- Needed to handle high call volumes
Solution
- Voxify Automated Agents
- Rate Finder
- Reservation Booking
- Deployed as a Hosted Managed Service
Benefits
- Automated Agents handle finding rates and booking reservations
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