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Vantis is a marketing and revenue management consulting organization for hotels, car rental companies and airlines. Vantis offers clients a range of products and services in areas such as revenue management, marketing, channel management, website solutions and voice reservations to ensure they consistently use their most profitable business mix. With more than 5,000 clients worldwide, Vantis is a world leader of reservation sales services.
Vantis offered call center services to clients but wanted to find a more cost-effective service than using Customer Service Representatives(CSRs). Vantis wanted to implement speech but other speech alternatives required capital investment and expensive custom development. When Vantis met Voxify it knew it had found the right solution. Automated Agents were quickly deployed to handle confirmation and cancellation calls.
Problem
- Needed to offer a more cost-effective call center solution than offering CSRs.
- Custom development was too expensive.
- Capital investment required by other vendors was prohibitive.
Solution
- Voxify Automated Agents
- Confirmation and Cancellation
- Deployed as a Hosted Managed Service
Benefits
- Automated Agents handle confirmation and cancellation calls for Vantis clients today.
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