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In today's market catalogers are facing many obstacles: new catalog brands continue to proliferate, customer expectations are soaring, and customer preferences continue to be extremely diverse and demanding. Voxify provides the solution to handle unpredictable call demands due to seasonality and catalog promotions quickly and at a fraction of the cost while maintaining stellar customer service. By deploying, Automated Agents retailers can experience the highest customer satisfaction across the full range of customer service call types - from order status to order taking to catalog request. Companies using Automated Agents get completion rates of 90% on complex calls that previously had to be managed by Customer Service Representatives (CSRs). Leading catalogers can gain the following benefits with Voxify:
Augment or replace CSRs at a fraction of the cost
Automated Agents come pre-trained in catalog customer service functions. They handle calls at far less than half the cost of a CSR.
Certified for integration with major shipping carriers
Includes FedEx, UPS, DHL, and USPS.
Fastest go-live
Automated Agents can begin taking the first live calls for you in as little as 8 weeks, and can be in full 24x7 production a few weeks after that. We simply train them on the specifics of your business processes and show them where to find the data.
Ready when you need them.
Automated Agents can handle any spikes in your business. If a product recall or new promotion triples your call volume without notice, they can handle it. You don't have to pay overtime or hire and train surplus help. You now have instant scalability and perfect balance with your call volume.
Sample Voxify Catalog Customers:
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