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For entertainment companies, getting customer service right the first time is critical. With many competitors in the same market, companies in this space can't afford to have unhappy customers who can easily switch services. With high call volumes for event information and ticket booking, leading entertainment companies need to provide easy, consistent and accurate customer service.
By automating common requests, entertainment companies can gain a critical competitive edge. By deploying Automated Agents entertainment companies can experience the highest customer satisfaction across the full range of customer service call types - from finding events, to checking ticket availability, to booking tickets. Companies using Automated Agents get completion rates of 90% on complex calls that previously had to be managed by Customer Service Representatives (CSRs). Leading entertainment companies can gain the following benefits with Voxify:
Easily automate frequent calls
Automated calls for event location, ticket availability and purchase and easy customer notification.
Augment or replace CSRs at a fraction of the cost
Automated Agents come pre-trained in entertainment customer service functions. They handle calls at far less than half the cost of a CSR.
Certified for integration with major shipping carriers
Includes FedEx, UPS, DHL, and USPS.
Fastest go-live
Automated Agents can begin taking the first live calls for you in as little as 8 weeks, and can be in full 24x7 production a few weeks after that. We simply train them on the specifics of your business processes and show them where to find the data.
Ready when you need them.
Automated Agents can handle any spikes in your business. If a product recall or new promotion triples your call volume without notice, they can handle it. You don't have to pay overtime or hire and train surplus help. You now have instant scalability and perfect balance with your call volume.
Sample Voxify Entertainment Customers:
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