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With the proliferation of ATMs and online services, banks and financial service companies need to provide customers with anywhere and anytime account access, including 24x7 phone access. With increasing competitive pressures, leading financial services organizations must accommodate high customer demands while maintaining and reducing costs.
By deploying Automated Agents, financial services organizations can experience the highest customer satisfaction across the full range of customer service call types - from account management to check balance to credit card requests. Companies using Automated Agents get completion rates of 90% on complex calls that previously had to be managed by Customer Service Representatives (CSRs). Leading financial services companies can gain the following benefits with Voxify:
Easily automate frequent calls
Automated frequent calls for account management, check balance, and credit card information.
Augment or replace CSRs at a fraction of the cost
Automated Agents come pre-trained in financial services customer service functions. They handle calls at far less than half the cost of a CSR.
Fastest go-live
Automated Agents can begin taking the first live calls for you in as little as 8 weeks, and can be in full 24x7 production a few weeks after that. We simply train them on the specifics of your business processes and show them where to find the data.
Ready when you need them.
Automated Agents can handle any spikes in your business. If a product recall or new promotion triples your call volume without notice, they can handle it. You don't have to pay overtime or hire and train surplus help. You now have instant scalability and perfect balance with your call volume.
Sample Voxify Financial Services Customers:
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