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Today's healthcare companies are trying to keep pace with the rapidly growing trend in consumer-driven healthcare and the constant pressure to reduce costs while still providing a high quality patient experience. Hospitals, clinics, pharmacies, labs, and other healthcare services providers continue to focus on using the best medical technology to treat patients in their facilities. However there is great opportunity to improve the "before and after care" associated with medical services so the quality is in line with the "in-facility" care. And routine patient tasks such as calling in prescription refills, scheduling appointments and making payments still happen over the telephone. Rapid response is critical to patient satisfaction. Spikes in calls due to flu, severe weather or other emergencies and high volumes of prescription calls can inundate call centers.
To accommodate these mounting pressures, healthcare industry leaders are automating complex calls from account management, pre-registration, and appointment scheduling to prescription refill calls.
Healthcare companies can rely on Voxify to deliver Automated Agents for the healthcare industry in a fast and cost effective manner. By deploying Automated Agents, healthcare companies can improve patient satisfaction across the full range of patient service call types - from scheduling to account management to doctor locator. Companies using Automated Agents get completion rates of 90% on complex calls that previously had to be managed by Customer Service Representatives (CSRs). Leading healthcare companies can gain the following benefits with Voxify:
Easily automate frequent calls
Automate calls for scheduling, account management, doctor locator. Offer patient services such as out-bound calls for prescription refills.
Augment or replace CSRs at a fraction of the cost
Automated Agents come pre-trained in healthcare customer service functions. They handle calls at far less than half the cost of a CSR.
Fastest go-live
Automated Agents can begin taking the first live calls for you in as little as 8 weeks, and can be in full 24x7 production a few weeks after that. We simply train them on the specifics of your business processes and show them where to find the data.
Ready when you need them.
Automated Agents can handle any spikes in your business. From a flood of prescription requests to a flu pandemic, they can handle unexpected increases in call volume. You don't have to pay overtime or hire and train surplus help. You now have instant scalability and perfect balance with your call volume.
Sample Voxify Healthcare Customers:
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