Though the trend towards consumer-driven healthcare is growing on a daily basis, many consumers are not satisfied with the service channels available from their health plans. According to Forrester Research, 68% of health plan members who contact their plan annually to answer a question or resolve an issue use the phone to get their answers, yet 35% state that the wait to get to a customer service agent is too long. New offerings such as Healthcare Spending Accounts and Medicare Part D in addition to heavy annual open enrollment call volumes only compound the problem.

For property and casualty insurers, fluctuations in claim intake can cause spikes in call volumes that leave customers waiting. With the cost of claims contributing up to 80 percent of total P&C costs, improving the management of claims processing and expenses is a strategic focus for these enterprises. 

Insurance companies can look to Voxify to deliver Automated Agents for their industry in a fast and cost effective manner. By deploying Automated Agents for Insurance, companies can experience the highest customer satisfaction across the full range of customer service call types - from claims status to insurance eligibility to changes in account. Companies using Automated Agents get completion rates of 90% on complex calls that previously had to be managed by Customer Service Represenatives (CSRs).

Leading insurance companies can gain the following benefits with Voxify:

Easily automate frequent calls
Automate calls for claims status, insurance eligibility, and account management.

Augment or replace CSRs at a fraction of the cost
Automated Agents come pre-trained in insurance customer service functions. They handle calls at far less than half the cost of a CSR.

Fastest go-live
Automated Agents can begin taking the first live calls for you in as little as 8 weeks, and can be in full 24x7 production a few weeks after that. We simply train them on the specifics of your business processes and show them where to find the data.

Ready when you need them.
Automated Agents can handle any spikes in your business. If claims status or new product calls like Medicare Part D increase your call volume without notice, they can handle it. You don't have to pay overtime or hire and train surplus help. You now have instant scalability and perfect balance with your call volume.