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In these times of rising energy prices, utilities are under extreme pressures. As budgets shrink and customer demands grow, utilities are striving to increase efficiency and effectiveness. To meet the customer demands, leading utilities are finding ways to automate their services to provide consistency and accurate 24X7 service. In addition, with unpredictable call volumes due to service outage, utilities need to plan to prepare and manage all likely scenarios. Voxify provides an easy way for utilities to deliver outstanding customer service in a quick and seamless solution. Companies using Automated Agents get completion rates of 90% on complex calls that previously had to be managed by Customer Service Representatives (CSRs). Leading utilities can gain the following benefits with Voxify:
Easily automate frequent calls
Automated calls for start & stop service, service outage, and customer notification.
Augment or replace CSRs at a fraction of the cost
Automated Agents come pre-trained in utilities customer service functions. They handle calls at far less than half the cost of a CSR.
Fastest go-live
Automated Agents can begin taking the first live calls for you in as little as 8 weeks, and can be in full 24x7 production a few weeks after that. We simply train them on the specifics of your business processes and show them where to find the data.
Ready when you need them.
Automated Agents can handle any spikes in your business. When extreme weather triples your call volume without notice, they can handle it. You don't have to pay overtime or hire and train surplus help. You now have instant scalability and perfect balance with your call volume. |
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