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With Voxify Customer Support, Voxify earns its keep everyday. You get personalized service from a dedicated Client Manager that knows your business and self-service solution. You get Global Support and customized Self-Service Ecosystem Support, which includes support for multi-vendor technology. Customer support is offered 24x7x365 with access to "live" Client Managers via email, Web, or phone.
Customer Support Services
Dedicated Client Manager
- Offers personalized service
- Monitors daily metrics
- Provides application and Voice User Interface (VUI) tuning
- Provides analysis of trends and specialized reportiing
Global Support
Self-Service Ecosystem Support
- Customizes your support service to include part or all of the multi-vendor technology that makes up your self-service ecosystem
- Provides "one-stop-support" which decreases the time it takes to report and reproduce problems, enables faster problem resolution, and reduces the risk in working with multiple vendors
High Availability & Scalability
Technical support
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Access to support resources are available through: email, Web, phone
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Supports global and account level tickets
- Provides rapid escalation for high priority tickets
Application Tuning and Analysis
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Application monitoring
- Voice User Interface (VUI) monitoring
- Continuous monitoring and reporting of customer-defined metrics
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