Voxify Automated Call Center Agents take 400% increase
in seasonal call spikes in stride, improving customer satisfaction
while reducing caller frustrations 

Alameda, CA, January 16, 2006 - Voxify, the first company to create Automated Agents with the conversational skills to handle advanced customer service calls, today released statistics from their annual Retail industry holiday season call traffic study. The numbers, gathered from select retail clients including LeapFrog, Hammacher Schlemmer, PhotoTLC, ProFlowers, Restoration Hardware, and others, illustrate a dramatic spike in telephone self-service usage reinforcing the value of Voxify's speech application scalability.

• Overall call volumes indicated a busy holiday season, with total calls up 70 percent in November compared to October, and volumes up 150 percent in December compared to October.
• Cyber Monday considered a harbinger of the migration to web-based business turned out to not be limited to the Web. Voxify retail clients experienced extremely heavy call volumes up 249 percent from average daily levels in October. Web-based ordering is actually causing an increase in customer calls to call centers and Voxify Automated Retail Agents handled the traffic without a problem.
• Voxify's Order Status Agent, one of the most popular speech applications for retailers, had a particularly busy holiday season. Order status calls, which in December were up more than 400% over October call volumes, represent a large percentage of retailer calls that are easily automated freeing live agents to focus on revenue generating calls.

"Our annual results reinforce the notion that the Web has not replaced the phone for transactions, be it during the holidays or other times of the year," said Adeeb Shanaa, Voxify CEO and co-founder. "As callers continue to embrace telephone self-service as a welcome alternative to long hold times, we at Voxify are providing our clients with a solution virtually limitless in scalability, something that makes it ideally suited for the holidays. While unplanned call volumes spiked over 400% during the critical holiday season our Retail customers enjoyed reliable, cost effective solutions to their customer service calls, which speaks greatly to the abilities of our Automated Agents and the positive impact on customer satisfaction they have for leading retailers."

One of Voxify's Retail customers, PhotoTLC, is a leading provider of digital photo products offering a full range of digital photo restoration and photo gifts at more than 15,000 retail locations across the U.S. The retail locations all utilize Voxify's Order Status Agent, an integral part of the company's customer service offering. PhotoTLC received 50 percent of its annual calls in October through December, with December order status calls up 250 percent over November volumes.

"Experiencing such an increase in call volumes these past few months has only reinforced our decision to enlist the help of Voxify's Automated Agents," said Lucretia Brown, PhotoTLC Vice President of Customer Service. "Not only did they handle the calls effectively, but they freed our call center employees to focus on effectively handling high-priority transactions".

A key benefit of Automated Agents is the reduction or elimination of seasonal call center staff hiring and training that occurs in the fall. Seasonal employees are typically less effective, have high turnover rates and in general provide a lower quality of service. They also require dedicated equipment and facilities that set idle the rest of the year. Automated Agents, on the other hand, have no facility requirements, are trained experts in industry specific information or transactional calls, and provide the conversational skills to consistently provide excellent service to callers at a fifth of the cost of live agents.

"We're very pleased with Voxify's Automated Agents. We can now offer real-time access to delivery status -- with even greater accuracy and efficiency than possible with live agents. And, most importantly, the Automated Agents are available 24 hours a day, 7 days a week," added Brown.

About Voxify
Voxify is the first company to create automated call center agents with the conversational skills to handle advanced customer service calls. Powered by the company's patented Voxify Conversation EngineTM, Voxify Automated Agents model the intelligence and personality of a trained live agent, allowing them to engage callers in sophisticated dialogue to perform advanced customer service functions, such as reservations, call routing, and account requests. Voxify Automated Agents are taking calls today for market leaders such as Continental Airlines, Wyndham International and Hammacher Schlemmer, helping them to be more responsive to their customers while delivering new services, closing more sales, and handling unplanned call volumes without hiring additional staff. Voxify headquarters are in Alameda, CA. For more information, call 510 545 5000 or visit www.voxify.com.