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Voxify Announces $10 million Financing Round Led by Sigma Partners
Outstanding Customer Results and Sales Growth Leads to Oversubscribed Second Round of Funding
Alameda, CA - February 1, 2005 - Voxify, the first company to create Automated Agents for call centers with the conversational skills to handle advanced customer service calls, today announced that the company has raised $10 million in its oversubscribed second round of institutional funding. The funding was led by Sigma Partners. The company's previous investors, El Dorado Ventures and Palomar Ventures, also participated in this round.
"Voxify's remarkable customer results and technology testimonials, accompanied by the quadrupling of their sales in one year, attracted our attention," said Mark Pine, Managing Director, Sigma Partners." Call center organizations today face substantial pressure to improve service and lower costs. Voxify's new speech technology offers a unique value proposition, and has proven itself at major corporations including Continental Airlines, Wyndham International, and World Choice Travel, a part of Travelocity. We believe Voxify can fundamentally change call center economics and gain the greatest share of what we see as a multi-billion dollar market opportunity," concluded Pine.
"Speech recognition optimizes customer touch-points while reducing costs for call centers," said Daniel Hong, Voice Business Analyst at Datamonitor. "Companies like Voxify are providing well-designed speech solutions that demonstrate measurable success in transforming customer care delivery. Due to the enterprise push towards improved customer service and cost reduction spending on speech solutions, North America is expected to grow from $605 million to $1.2 billion in the next three years."
Powered by the company's patented Conversation Engine, Voxify Automated Agents model the intelligence and personality of a trained live agent, allowing them to engage callers in sophisticated dialogue to perform advanced customer service functions, like reservations, sales, and account requests.
"Businesses are looking for diverse ways to deliver customer service and shareholder value, and as a result, companies are turning to Voxify. Voxify's Automated Agents are built for advanced customer service calls, such as fare finder, reservations or order status, and can accommodate customers with varying amounts of information. We believe Voxify is well positioned to help companies meet their customer service and business challenges. And with the strong financial backing and business support of Sigma Partners and our other financial partners, we believe we will continue to achieve rapid growth," said Adeeb Shanaa, CEO, Voxify.
Building Success in The Travel and Retail Industries
Voxify has deep experience in the travel industry, serving millions of calls for some of the industry's largest and most successful airlines and hotel chains. Among its clients are Continental Airlines, Wyndham International, World Choice Travel, a part of Travelocity, and Pegasus Solutions. Voxify is transferring the characteristics that have made it successful in travel and hospitality to the retail industry. Among these are the ability to scale up to meet spikes in call volume instantly and the conversational flexibility to handle everything from package tracking to orders to service calls with minimal tuning, and with practically zero capital investment. These attributes, provided through Voxify's patent-pending Conversation Engine technology, are ideal for retailers struggling to deal with the sudden spikes in call volume that come from sales, holidays, and major new product rollouts.
About Voxify
Voxify is the first company to create automated call center agents with the conversational skills to handle advanced customer service calls. Powered by the company's patented Voxify Conversation Engine, Voxify Automated AgentsŪ model the intelligence and personality of a trained live agent, allowing them to engage callers in sophisticated dialogue to perform advanced customer service functions, such as reservations, call routing, and account requests. Voxify Automated Agents are taking calls today for market leaders such as Continental Airlines, Wyndham International and Hammacher Schlemmer, helping them to be more responsive to their customers while delivering new services, closing more sales, and handling unplanned call volumes without hiring additional staff. Voxify headquarters are in Alameda, CA. For more information, call 510 545 5000 or visit www.voxify.com.
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