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Voxify Named Winner of Voice Idol Award at Genesys G-Force 2005
Voxify Recognized as Best of Class for Outstanding Speech Application Development
Alameda, CA - July 7, 2005 - Voxify today announced that it has been honored with the "Genesys Voice Idol 2005" award from Genesys Telecommunications Laboratories, Inc., an Alcatel company (NYSE: ALA, Paris: CGEP.PA). The speech application developer award was presented to Voxify at Genesys' annual user conference, G-Force 2005, in Miami, Fla. The Voice Idol award was presented to the speech application developer that best demonstrated the compelling business value and power of speech technology. The applications were judged on the key criteria of user adoption, functionality and robustness.
Voxify, the first company to create Automated Agents™ for call centers with the conversational skills to handle advanced customer service calls, was named the overall Voice Idol winner based on the innovativeness and benefits of its breakthrough conversational technology.
Contestants in the Voice Idol competition demonstrated their applications before a panel of industry expert judges including John Kelly from Speech Technology Magazine, Nathan David from Empirix, Sheila McGee-Smith from McGee-Smith Analytics and Genesys customer United Airlines. Entrants competed in any one or all three of the following industry categories: financial services and healthcare; telecommunications, government, and utilities; and horizontal applications including messaging, status and locator. Judging criteria included business benefits to enterprises and technical innovation.
"This recognition by G-Force judges and Genesys Telecommunications is a testament of Voxify's exceptional conversational technology," said Adeeb Shanaa, CEO of Voxify. "Voxify continues to provide call centers with skilled Automated Agents™ that are imbued with the conversational intelligence needed to follow human dialogue. Our conversation technology enables speech automation to handle and fulfill complex service requests, enabling our customers to provide superior service at a low cost. The fact that the final winner was selected by an audience of Genesys customers from diverse industries that value speech applications was a further validation of our technology and its value to contact-heavy businesses. We are delighted with this vote of confidence."
For more information about the award-winning application, visit: www.voxify.com.
For more information on Genesys, visit www.genesyslab.com.
About Voxify
Voxify is the first company to create automated call center agents with the conversational skills to handle advanced customer service calls. Powered by the company's patented Voxify Conversation Engine, Voxify Automated Agents® model the intelligence and personality of a trained live agent, allowing them to engage callers in sophisticated dialogue to perform advanced customer service functions, such as reservations, call routing, and account requests. Voxify Automated Agents are taking calls today for market leaders such as Continental Airlines, Wyndham International and Hammacher Schlemmer, helping them to be more responsive to their customers while delivering new services, closing more sales, and handling unplanned call volumes without hiring additional staff. Voxify headquarters are in Alameda, CA. For more information, call 510 545 5000 or visit www.voxify.com.
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