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Voxify and Wyndham Team Up to Score Prestigious Industry Accolade
Voxify Automated Agents Responsible for Innovator Recognition from Speech Technology Magazine
Alameda, CA - August 1, 2005 - Voxify, the first company to create Automated Agents for call centers with the conversational skills to handle advanced customer service calls, today announced that its breakthrough conversational technology enabled its customer, Wyndham International, Inc. to win Speech Technology Magazine's Most Innovative Solutions Award. Nominated by readers and chosen by Speech Technology Magazine's writers, Wyndham will be honored at an awards ceremony presentation during SpeechTEK 2005 being held at the New York Marriott Marquis from August 1-4.
Each year Speech Technology Magazine and STM NewsBlast's judges representing Speech Technology Magazine's writers select the top ten deployments whose applications demonstrate creativity and innovation. Readers first nominate companies that they believe qualify as the most innovative speech applications deployed by enterprise and service providers worldwide. More than 35 nominations were received for companies around the world. From those nominations, Wyndham stood out with its vision for offering the best experience at all touch points and using technology to fulfill this vision. Wyndham selected Voxify to offer the best customer experience via its Automated Agents answering the entire spectrum of calls from greeting, hotel information, confirmation, cancellation, to booking.
"Each year our award nominees raise the bar in terms of creativity and innovation," said John Kelly, publisher and editor-in-chief of Speech Technology Magazine, principle sponsor of SpeechTEK events. "Wyndham's use of Voxify's Automated Agents is a great example. Voxify's proven conversation technology enables Wyndham to achieve superior customer self-service and satisfaction, thereby earning Wyndham the Most Innovative Solutions Award."
Wyndham's recognition as a top innovator was made possible by Voxify's Automated Agents, which are imbued with the conversational skills to follow human dialogue and provide excellent customer service. The deployment of Automated Agents allows Wyndham to provide a consistent experience for all its callers. In addition to greatly improved caller satisfaction, Wyndham is achieving 85% per call savings.
"We are thrilled that valuable clients such as Wyndham are being recognized for deploying Voxify's Automated Agents," said Adeeb Shanaa, CEO of Voxify. "Wyndham's award is further validation of Voxify's advanced Conversation Engine technology, which is enabling our clients to provide superior customer service at a fraction of the cost. Due to our rapid deployment time and exceptional caller success rates, our clients are consistently seeing 100% ROI in very short timeframes."
A full listing of the 2005 Most Innovative Solutions Award winning applications appears in the July/August issue of Speech Technology Magazine.
About Voxify
Voxify is the first company to create automated call center agents with the conversational skills to handle advanced customer service calls. Powered by the company's patented Voxify Conversation Engine, Voxify Automated AgentsŪ model the intelligence and personality of a trained live agent, allowing them to engage callers in sophisticated dialogue to perform advanced customer service functions, such as reservations, call routing, and account requests. Voxify Automated Agents are taking calls today for market leaders such as Continental Airlines, Wyndham International and Hammacher Schlemmer, helping them to be more responsive to their customers while delivering new services, closing more sales, and handling unplanned call volumes without hiring additional staff. Voxify headquarters are in Alameda, CA. For more information, call 510 545 5000 or visit www.voxify.com.
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