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Voxify Answers Growing Customer Demand By Hiring Seasoned Call-Center Sales Executive
Industry Insider to Play Prominent Role in Growth of Speech Application Leader
Alameda, CA, August 1, 2005 - It's no secret that Voxify's Automated Agents have called out to a long list of premier companies around the globe. So it should come as little surprise that the Alameda-based company attracted one of the industry's most respected call-center sales figures to its team. Today, Voxify announced the appointment of Roger Nunn as Vice President of Sales. Roger has 25 years of enterprise sales leadership experience and an impressive track record of results. It is the latter that struck a common chord with Voxify, which has made delivering unprecedented results a company calling card.
At his new post, Roger will be drawing on years of call-center experience. Most recently Roger was the Executive Vice President of Worldwide Sales and Marketing for Blue Pumpkin Software where he positively impacted the revenue of the company, helping to generate profits for the first time in company history. Prior to his time at Blue Pumpkin, Roger was the Senior Vice President of North America CRM at Avaya Systems. Roger has also held sales leadership roles at Quintus, Sun Microsystems, and Auspex.
At Voxify, Roger will report to CEO Adeeb Shanaa and will be responsible for worldwide sales. In this role, Roger will be responsible for expanding global sales for Voxify as well as taking a strategic role in meeting sales objectives, building partnerships, and directing the company's sales team.
"Voxify is perfectly poised to take the lion's share of the speech application market. Voxify Automated Agents, with their inherent conversational intelligence, represent the next generation in speech. For Voxify's clients, this translates into greatly improved call center profitability," says Roger Nunn."With the growing demand for speech applications in customer service, this is the perfect time to join the team, and I look forward to the exciting road ahead."
"With our unique focus on results, Voxify is fast becoming the only speech applications company that makes perfect business sense for clients," says Adeeb Shanaa, CEO of Voxify. "We are glad to welcome Roger on board to further energize our sales process. He's a proven leader who can quickly grow sales to the next level for companies with market-leading solutions. His talents are a perfect fit to lead Voxify to the next stage of our growth."
Breakthrough Conversation Engine Technology
Voxify Automated Agents are built for advanced customer service calls, such as fare finder, reservations or order status, and can accommodate customers with varying amounts of information.
High conversational usability requires complex call path maps to handle the many variant call paths that a customer service call can take. Voxify has solved this challenge with its patented Conversation Engine technology, a breakthrough for automating the development and maintenance of highly usable speech applications. The Conversation Engine imbues the Automated Agents with advanced conversational skills, enabling them to engage callers in sophisticated dialogue, and understanding multiple pieces of information in a single response or adjusting to unexpected information provided by the caller. As a result, callers experience an Automated Agent who understands how to give them what they need quickly and easily, closely approximating the effectiveness of a human being.
About Voxify
Voxify is the first company to create automated call center agents with the conversational skills to handle advanced customer service calls. Powered by the company's patented Voxify Conversation Engine, Voxify Automated AgentsŪ model the intelligence and personality of a trained live agent, allowing them to engage callers in sophisticated dialogue to perform advanced customer service functions, such as reservations, call routing, and account requests. Voxify Automated Agents are taking calls today for market leaders such as Continental Airlines, Wyndham International and Hammacher Schlemmer, helping them to be more responsive to their customers while delivering new services, closing more sales, and handling unplanned call volumes without hiring additional staff. Voxify headquarters are in Alameda, CA. For more information, call 510 545 5000 or visit www.voxify.com.
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