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Voxify Celebrates a Summer of Awards for Automated Agents
Customer Interaction Solutions Bestows 2005 CRM Excellence Award
Alameda, CA, August 23, 2005 - Awards and accolades aren't the reason Voxify Automated Agents do a great job at call-centers around the globe, but that doesn't mean they don't appreciate industry honors. Voxify today announced that the editors of Customer Interaction Solutions have recognized Voxify's breakthrough speech application technology as a 2005 CRM Excellence Award winner, the latest accolade in a series of industry honors. The CRM Excellence Awards have been presented annually for the last six years to companies that provide examples of CRM success experienced by one of their clients. The awards are based on hard data-figures demonstrating measurable improvements the winner's product made in one of its client's business.
To be named a winner, Voxify had to demonstrate that its Automated Agents were enabling its client, Wyndham International, to achieve customer service milestones never before achieved, a challenge that Voxify had little difficulty tackling. Voxify's results for Wyndham include a caller completion rate of more than 90 percent while delivering a 100 percent ROI in less than two months.
"One of the things that sets Voxify apart from our competitors is our ability to provide hard data showing positive results," said Adeeb Shanaa, CEO of Voxify. "Whereas others camouflage data such as call completion rates, we proudly provide real, fact-based metrics documenting our clients' success. This is core to our business model, and very gratifying to have it recognized by a respected industry award."
A full list of 2005 CRM Excellence Award winners were published in the June and July issues of Customer Interaction Solutions magazine.
"Customer Interaction Solutions magazine implemented the CRM Excellence Awards to companies that are true CRM partners to their customers," said Nadji Therani, founder and chairman of TMC, publisher of Customer Interaction Solutions. "Voxify has clearly demonstrated that its Automated Agents substantially improve the processes of their clients' business by streamlining and facilitating the flow of information to retain their most precious asset - their customers."
This award is the latest in a series of industry honors for Voxify, further validating that Voxify's Automated Agents are enabling their clients to deliver unprecedented customer service results - while improving overall economics. Earlier this summer Voxify was recognized at Genesys' G-Force 2005 as the Voice Idol winner (Best in Class for outstanding speech applications), and Voxify's conversational speech technology enabled its client, Wyndham International, to win Speech Technology Magazine's Most Innovative Solutions Award.
About Voxify
Voxify is the first company to create automated call center agents with the conversational skills to handle advanced customer service calls. Powered by the company's patented Voxify Conversation Engine, Voxify Automated AgentsŪ model the intelligence and personality of a trained live agent, allowing them to engage callers in sophisticated dialogue to perform advanced customer service functions, such as reservations, call routing, and account requests. Voxify Automated Agents are taking calls today for market leaders such as Continental Airlines, Wyndham International and Hammacher Schlemmer, helping them to be more responsive to their customers while delivering new services, closing more sales, and handling unplanned call volumes without hiring additional staff. Voxify headquarters are in Alameda, CA. For more information, call 510 545 5000 or visit www.voxify.com.
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