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Speech Applications Pioneer Voxify Receives Best in Show Award at Annual ICCM Call Center Conference
Voxify Acknowledged for Speech Application Innovation in Addressing Contact Center Agent Automation
Alameda, CA, October 20, 2005 - As talkative as Voxify Automated Agents are, these days it seems their trophy case has just as much to say as the Agents themselves. Voxify, the first company to create Automated Agents with the conversational skills to handle advanced customer service calls, today announced that the judges of ICCM's 2005 Conference and Expo selected Voxify for a Best in Show award. It is the fourth award the company has won in as many months for its conversational speech technology.
"ICCM's Best of Show Awards recognize products or services that we feel will have the most significant impact on the contact center and customer relationship industry," said Christina Condos, ICCM group show director. "We feel this year's winners are truly at the forefront of innovation and ingenuity."
Entries were evaluated on categories such as ease of integration, implementation, system quality, customer service features and return on investment. Judges comprised of independent industry analysts, consultants, editors and writers, presented awards to 12 ICCM exhibitors in several categories.
Earlier this summer at Genesys' G-Force 2005, Voxify took home the Voice Idol trophy for Best in Class for outstanding speech applications. Voxify's conversational speech agents enabled its client, Wyndham International, to win Speech Technology Magazine's Most Innovative Solutions Award. Voxify was recognized as a Customer Interaction Solutions CRM Excellence award winner.
"Voxify's technology amounts to a paradigm shift in the speech application space," said Voxify CEO Adeeb Shanaa. "Voxify's customers benefit from speech solutions that cover all their needs from call scope and deployment time to call completion and ROI. We've been delivering game changing results to the retail, travel and hospitality sectors for some time now, and we plan to expand our expertise into other industries as well."
About Voxify
Voxify is the first company to create automated call center agents with the conversational skills to handle advanced customer service calls. Powered by the company's patented Voxify Conversation Engine, Voxify Automated AgentsŪ model the intelligence and personality of a trained live agent, allowing them to engage callers in sophisticated dialogue to perform advanced customer service functions, such as reservations, call routing, and account requests. Voxify Automated Agents are taking calls today for market leaders such as Continental Airlines, Wyndham International and Hammacher Schlemmer, helping them to be more responsive to their customers while delivering new services, closing more sales, and handling unplanned call volumes without hiring additional staff. Voxify headquarters are in Alameda, CA. For more information, call 510 545 5000 or visit www.voxify.com.
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