Alameda, CA, April 21, 2010 – Voxify®, the leader in speech self-service solutions, announced an $8M investment to accelerate the expansion of its integrated industry solutions and aggressively scale through its rapidly expanding partner ecosystem. 

Voxify delivers innovative speech solutions to leading enterprises as a managed service that maintains the ageless performance of applications over their lifetime.  The Voxify solutions enable contact centers to deliver efficient, personalized interactions to address both inbound customer inquiries as well as proactive outbound communications at a fraction of the cost of live agents.  Voxify’s unique Managed Application Service model ensures success by continuously evolving the solutions to accommodate changing customer and enterprise demands.

Enterprises are aggressively adopting solutions which differentiate their services and enhance customer relationships while reducing their cost to serve.  They are becoming more reliant on innovative self-service solutions to generate real returns on their investments in customer care initiatives.

As Voxify continues on a path of record growth, the company will invest to expand its delivery of advanced self-service solutions through its growing network of carriers, Managed Service Providers (MSPs), and contact center technology leaders.  The company was recognized as a "top speech application vendor" in the Ovum (A Datamonitor company) Decision Matrix report "Selecting a Speech Applications Vendor in North America". "Voxify has been successful in differentiating itself in the areas of speech application performance and capabilities over the last few years.  The company continues to grow its business and provide innovative approaches to personalized IVR solutions, interactive outbound applications, flexible deployment options and application portability," said Daniel Hong, Lead Analyst, Customer Interaction at Ovum.

While the US economy experienced a record downturn in 2009, Voxify quietly secured significant new Fortune 500 contracts, achieved over 100% increase in sales, and renewed 98% of existing clients.  Voxify’s client list touts some of the most recognized names in airlines, insurance, healthcare, telecommunications, and retail. 

“Sigma Partners is investing in Voxify because they are changing the game in speech self-service.  Their approach to delivering solutions to enterprises, both directly and in partnership with leading MSPs, challenges the painful and expensive professional services model of yesterday’s leaders.  This team has demonstrated its ability to execute successfully with leading enterprises, even in the toughest economic climate we’ve seen in some time,” commented Bob Spinner, Managing Director, Sigma Partners.

“Voxify’s success is the result of our relentless innovation around a core application development technology, a partner-enabling positioning, a unique application Managed Application Service model, and a culture of ensuring customer success.  Voxify’s customer references are among our most valuable assets as they easily differentiate us from the traditional “drop and run” solution providers,” said John Gengarella, CEO, Voxify.