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The Member Programs Agent for the Catalog industry is pre-trained to take inbound calls to handle loyalty program requests. The Member Programs Agent can open accounts, provide status, make changes to accounts, and redeem awards.
Open Account
Captures name, billing and shipping address, and other information.
Give Status
Verifies account details and award point status.
Make Changes
Collects account changes from customers.
Redeem Awards
Redeem awards.
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“Voxify’s secret ingredient? The vendor leverages its technology assets...but equally as important it has shown strong dedication to interacting with its customers in order to consistently improve the speech application to optimize the customer touchpoint.”
Daniel Hong
Lead Analyst
Voice Business
Datamonitor
Downloads
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