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The Order Status Agent for the Catalog industry is pre-trained to take inbound calls to give order and return status information. The Order Status Agent can locate an order based on an alpha-numeric ID or some type of customer information. The Order Status Agent can give status on when the order will ship and information on orders that have already shipped. Voxify Automated Agents are certified to have direct access to FedEx, UPS, DHL, and USPS shipping information.
The Order Status Agent is the most popular Catalog industry application because it automates the common "WISMO" (Where is my order?) call. Order status calls tend to be 15-25% of most catalogers' calls and are informational calls offered as a customer service.
Locate Order
Locates order by ID or customer information.
Give Details
Confirms order and presents details.
Check Status
Checks current order and delivery status, including shipping details from FedEx, UPS, DHL, and USPS.
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"The Voxify Automated Agent helped our customers to get the information that they were looking for more quickly while at the same time reducing our cost"
Anna Hansen
Sr. VP of Customer Insights and Service
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