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The Account Payment Agent for the Entertainment industry is pre-trained to take inbound calls to take changes of address and collect payment.
Verify Customer
Collects and verifies customer information against account record, including name, account number, address, and other information.
Change of Address
Takes new address and confirms information.
Make Payment
Allows customer to choose payment method for phone payments (credit card or electronic check). Collects required payment information such as credit card or check number, bank routing and account number. Processes payment and confirms that payment has been made.
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“Voxify should be considered as an attractive option for companies that want reasonable cost, rapid deployments of speech applications that align with Voxify's extensive portfolio of vertical industry solutions.”
Elizabeth Herrell
Analyst
Forrester
Downloads
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