The FAQ Agent takes inbound calls and gives answers to Frequently Asked Questions. Traditional touchtone IVR systems are limited to menu-driven questions and answers that are constrained to pushing, ”0-9, #, *”. With the Voxify FAQ Agent, callers can simply ask their question in a natural manner without having to listen to long menus and automatically receive simple and concise answers to a wide range of commonly asked questions. Your completion rates will be higher, your phone calls will be shorter, and your callers will have greater satisfaction.

Like all of Voxify’s Automated Agents, the FAQ Agent is built from templates and can be rapidly deployed in as little as 6-8 weeks. 

Types of FAQs

• Operating Hours
• Show Times
• Address and Directions
• Product and Service Descriptions
• High Tech Product Support and Troubleshooting
• Healthcare Provider Benefits Information
• Employee Benefits Information
• Prices
• Special Promotions
• Special Services
• Pre-recorded "Flash" updates

Call Flow Console
Gives control to contact center managers to make changes to data sets through a Web interface. Allows contact center manager to customize prompts, add recordings, update grammars, and change call flow logic.

Special Announcements
Plays special announcements at the beginning of the call.

Audio Sources
Audio for the FAQ Agent can come from the following two sources:

• Dynamic Audio
  Plays scripts determined at runtime using static and dynamic elements. Examples of FAQs that may need this feature are Operating Hours and Show Times.
• Fixed Scripts
  Plays fixed scripts. Can be changed when needed.

Reporting and Analysis
Provides reporting and analysis on call time, transfer, completion, and other statistics.  Provides call summary and trend analysis.

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