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Voxify's Expert Service Portal (ESP) is a modern implementation approach to front-end speech automation that supersedes the traditional concept of a Main Menu and supporting speech applications. Intelligent Enterprise Services enable an application to personalize the customer interaction based on past interactions, customer segment, and other criteria.
Unlike existing applications that have fixed call paths and a static experience, ESP leverages contact center infrastructure, business applications and knowledge bases to transform every call into a dynamic, personalized, and connected customer experience.
Intelligent Enterprise Services enhance the customer’s perception while allowing you to differentiate your services.
Features
• Unification of front door
• Extracting value from customer and corporate data
• Proactive customer service
• A Learning System
• Segmentation and optimization
Benefits
Better service, shorter call times and accelerated outcomes mean the customer will be more open to hearing about new products or services you have to offer and ultimately results in increased customer satisfaction and increased revenues. Intelligent Enterprise Services:
• Extraordinary self-service experience to enhance customer loyalty
• Resoure utilization of live agents
• Increase revenue through personalized and relevant services
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