| |
The Member Services Account Management Agent for the Healthcare industry is pre-trained to take inbound calls to manage personal information, update healthcare provider information, change PIN, and other transactions.
Verify Patient
Collects and verifies patient information against account record including name, account number, and security information.
Manage Personal Information
Collects changes from patients such as address and contact information, and makes changes to account record.
Update Healthcare Provider Information
Collects changes to healthcare providers and primary physicians.
Change PIN
Collects lost PIN report or change PIN request, and informs patient of process to receive new PIN.
Issue Card
Issues replacement health plan cards.
View more Automated Agents ...
|
|
|
"Voxify should be considered as an attractive option for companies that want reasonable cost, rapid deployments of speech applications that align with Voxify's extensive portfolio of vertical industry solutions."
Elizabeth Herrell
Analyst
Forrester
Downloads
|
|
|
|
