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The Prescription Request Agent for the Healthcare industry is pre-trained to take inbound calls to take prescription refill orders. The Prescription Request Agent can be used with the Prescription Refill Agent which makes out-bounds calls. The Prescription Refill Agent can make out-bound calls and leave messages for patients to call back. The Prescription Request Agent can take the in-bound calls and place the orders.
Patient Confirmation and Authentication
Confirms and authenticates patient by asking the patient to provide certain data based on privacy requirements and regulations (HIPAA).
Completes Refill
Allows patient to complete the refill by confirming prescription, local pharmacy, mailing address, and other information.
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"Voxify should be considered as an attractive option for companies that want reasonable cost, rapid deployments of speech applications that align with Voxify's extensive portfolio of vertical industry solutions."
Elizabeth Herrell
Analyst
Forrester
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