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The Prescription Order Status Agent for the Healthcare industry is pre-trained to take inbound calls to give order status information on a patient's prescription. The Order Status Agent can locate an order based on an alpha-numeric ID or some type of patient information. The Order Status Agent can give status on when the order will be ready, when it will ship (for mail order) and the status for orders that have already shipped. Voxify Automated Agents are certified to have direct access to FedEx, UPS, DHL, and USPS shipping information.
Locate Order
Locates order by ID or patient information.
Give Details
Confirms order and presents details.
Check Status
Checks current order and delivery status, including shipping details from FedEx, UPS, DHL, and USPS.
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"Voxify should be considered as an attractive option for companies that want reasonable cost, rapid deployments of speech applications that align with Voxify's extensive portfolio of vertical industry solutions."
Elizabeth Herrell
Analyst
Forrester
Downloads
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