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The Member Services Eligibility Agent for the Healthcare industry is pre-trained to take inbound calls to find the eligibility of services entitled within specific plans. Plans can be identified by type (medical PPO, medical HMO, dental, vision, prescription, etc.). Once the plan is identified, the specific eligibility of the plan can be given. This information can be sorted or categorized by major services (doctor visits, hospital coverage, emergency coverage, prescription, authorizations for specialists, etc.).
The Member Services Eligibility Agent can be used with the Member Services Doctor Locator Agent to provide a complete self-service offering to patients looking for plan information.
Find Plan
Find plan based on type (medical PPO, medical HMO, dental, vision, prescription, etc) and other information.
Give Details of Plan
Give the details of the plan. This information can be sorted or categorized by major services (doctor visits, hospital coverage, emergency coverage, prescription, authorizations for specialists, etc.).
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"Voxify should be considered as an attractive option for companies that want reasonable cost, rapid deployments of speech applications that align with Voxify's extensive portfolio of vertical industry solutions."
Elizabeth Herrell
Analyst
Forrester
Downloads
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