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The Account Management Agent for the Insurance industry is pre-trained to take inbound calls to manage personal information, change PIN, and other transactions.
Verify Customer
Collects and verifies patient information against account record including name, account number, and security information.
Manage Personal Information
Collects changes from customers such as address and contact information, and makes changes to account record.
Change PIN
Collects lost PIN report or change PIN request, and informs customer of process to receive new PIN.
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“Voxify should be considered as an attractive option for companies that want reasonable cost, rapid deployments of speech applications that align with Voxify's extensive portfolio of vertical industry solutions.”
Elizabeth Herrell
Analyst
Forrester
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