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The Passenger Notification Agent for the Travel industry is pre-trained to make outbound calls to passengers to remind them of flight departure, notify them of changes in their flights, and enable them to make changes to their itinerary during the call.
Remind
Captures itinerary details including number of passengers and schedule.
Notify of Events
Contacts passengers via phone as events occur such as a delay in flight arrival or departure, a flight cancellation, or a seat assignment change.
Change Booking
Interacts with passengers to reschedule a trip or select alternate flights.
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“We have been able to reduce our cost per call significantly and yet move to what the customer wants, to more of a self service customer service model.”
Ken Karchinski General Manager Customer Contact Aer Lingus
Downloads
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