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The Reservation Booking Agent for the Travel industry is pre-trained to take inbound calls to book reservations for airlines, car rentals, and other transportation. The Reservation Agent can take credit card numbers, perform a match on name and address based on a U.S. database, and complete the purchase. The Fare Finder and Reservation Agents can be used together to offer a complete self-service solution for travel shopping and booking.
Book Flight
Books flights, processes credit card payments, and credits frequent flyer points.
Assign Seats
Assigns seats based on passenger preference.
Book Employee
Books employee flights using employee booking process.
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“We have been able to reduce our cost per call significantly and yet move to what the customer wants, to more of a self service customer service model.”
Ken Karchinski
General Manager Customer Contact
Aer Lingus
Downloads
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