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The Account Payment Agent for the Utilities industry is pre-trained to take inbound calls to take payment and other account transactions.
Verify Customer
Collects and verifies customer information against account record including name, account number, address, and other information.
Give Status
Provides account information including current balance, payment due dates, and payment history. Gives details on service disconnection for overdue payments.
Make Payment
Allows customer to choose payment method for phone payment (credit card or electronic check). Collects required payment information such as credit card or check number, bank routing number, and account number. Processes payment and confirms that payment has been made.
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"Voxify’s secret ingredient? The vendor leverages its technology assets and design team to provide well-designed applications but equally as important it has shown strong dedication to interacting with its customers in order to consistently improve the speech application to optimize the customer touchpoint.”
Daniel Hong
Lead Analyst
Voice Business
Datamonitor
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