The Customer Notification Agent for the Utilities industry is pre-trained to make outbound calls to customers to remind of appointments, notify of service restoration, schedule meter reading appointments, and other information.  If a customer is reached live during the out-bound call, the customer can confirm, cancel, reschedule appointments or make a payment by phone. 

Remind  
Calls customers to remind of appointments or remittances due, pending service interruptions, or other items.

Notify of Events
Calls customers to report service restoration or other events.

Schedule
Calls customers to schedule meter reading appointment.

Reschedule
If customer is reached live during out-bound call, allows customer to confirm, cancel, or reschedule the appointment in the same call.

Process Payments
If customer is reached live during out-bound call, allows customer to make payment by phone in the same call.

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